faq

You’re always welcome to visit our factory in China.

We’re happy to show you around our production facilities and discuss your projects in person.

Please let us know your travel plans in advance, so we can help arrange transportation or pick-up from the airport or train station.

The total production time depends on your game’s complexity, materials, and order quantity.

Here’s a general reference for your planning:

If your game includes only printed components (such as cards, boards, rulebooks, and boxes) and your print files are finalized, the process is usually straightforward.

It typically takes about 1 week for file verification, 2 weeks for sample making and approval, and 5–6 weeks for mass production and assembly.

For games with custom plastic miniatures or special molds, the process requires additional time.

For example, a project with around 35-45 detailed miniatures and a 3000-5000 order quantity may take:

2–3 weeks for 3D file modification

2-3 week for 3D print and PU samples

1 week for shipping samples to your office

8–10 weeks for tooling process and test shots

6–8 weeks for mass production and final assembly

From our experience, projects that involve customized tooling or multiple material types often require back-and-forth adjustments.

To ensure a smooth delivery, we recommend allowing extra buffer time when scheduling your fulfillment or Kickstarter delivery date.

1. Download or provide your own specification sheet.

You can download our standard spec template or simply send your own version — both work perfectly fine.

2. Fill in your project details.

Include your expected order quantity and main components. If you are unsure about the materials or finishes, just leave it blank — our project team will help you choose the most suitable options based on your needs.

3. Send the files to admin@hexaboardgame.com.

Please include your game name and company information so we can track your project efficiently.

4. Our team will respond within 1–2 business days.

A dedicated project manager will contact you to confirm details and prepare a customized quotation for your review. 

Typically, our turnaround time is 3-5 workdays after confirming specifications information with you, if specifications are complicated, it will take 7 workdays. 

HEXA quotes are valid for eight weeks.

Hexa’s MOQ is 1000 sets. 

Yes, you can. We understand that every publisher has different needs and trusted partners.

If you prefer to purchase certain components elsewhere, HEXA can handle the final assembly and packaging for you.

We’ll make sure everything fits perfectly together and maintains consistent quality across your whole game.

Just share the details with your project manager, and we’ll take care of the rest.

Yes. We ask you to pay a deposit of 50% of your per game costs and 100% of your tooling costs before we begin production of your game(s). The remainder of your balance is due before we ship your games.

We hold BSCI, FSC and SEDEX certifications, ensuring that all production follows ethical, environmental, and social responsibility standards.

These certifications reflect our ongoing commitment to responsible manufacturing, sustainable materials, and safe working environments throughout the entire production process.

For printed components such as game boxes, cards, rulebooks or boards,

please provide your artwork files in PDF or AI format, using CMYK color mode with at least 300 PPI resolution and 3–4 mm bleed on all sides.

For text elements, make sure black text uses pure black (C 0 / M 0 / Y 0 / K 100) and is set to overprint.

For miniatures or plastic components, we require 3D files in STL format.

If your project includes hard plastics such as ABS, please provide STEP files for tooling reference.

If you’re unsure which file type to use, your HEXA project manager will guide you through the process and help ensure all files meet production standards.